Delivery Policy

  1. Shipping takes place via courier companies of the company’s choice. The couriers we nominate have the facility for tracking parcels to ensure that your parcel arrives safely at the delivery address and the parcel can be tracked at all times.
  2. Shipping to rural areas that are not serviced by our courier providers is done via the South African Postal services. Your parcel will be sent with a tracking number so we can trace your parcel at all times.
  3. You must specify the place of delivery and the contact number(s) to be used in relation to the delivery for each order, when you place such order. We accept no responsibility whatsoever for incorrect delivery and/or contact details.
  4. For courier service to main centers, products will be delivered to the delivery address specified by you during the order process and should no-one be at the address when delivery is made, our courier will contact the mobile number you have provided in the relevant order. Alternatively, a notice of attempted delivery will be left at the delivery address. The courier will attempt redelivery one more time thereafter, but if it is again unsuccessful, it is your responsibility to contact the courier company to either arrange to collect the parcel from the nearest courier depot or to agree on a new delivery date with the courier.
  5. If you fail to contact the courier within a reasonable time the package may be returned to the company which will contact you only once by email to arrange a possible re-delivery, but this time at your expense. If this contact is unsuccessful the company will refund your money, after having deducted the shipping costs incurred as a result of the unsuccessful delivery, provided that the product is in a new condition, capable of resale, when returned to the company.
  6. For outlying or rural areas, you will receive a notification from the South African postal services that your parcel has arrived and it it your responsibility to collect from the post office within 3 weeks of its arrival, failing which it will be returned to sender.
  7. Notwithstanding that the company nominates the couriers or the South African postal services, the courier or South African postal services is for all purposes deemed to be your agent and each delivery is deemed to have been made as between the company and you once the product has been handed over to the courier or the South African postal services.
  8. If we cannot track a package which you have not received, you must inform the company and if the package is found it will be sent to the specified delivery address, following the normal delivery procedure. Failing its being found, the package will be declared lost, and we will notify you and refund you for the purchase price of the goods dispatched, as well as shipment charges, provided that you establish that such loss was not due any act or omission on your part.
  9. While the company makes every effort to process and ship orders within 7 working days, this is subject to stock availability and receipt of payment from you.
  10. The company reserves the right to cancel an order for which payment has already been received, in which event you will be refunded in full for the payment you have made. This may occur due to insufficient stock or the quality of goods ordered and received by the company not being in accordance with the company’s standards.
  11. Should you cancel an order for which payment has already been made, the purchase price will be refunded to you provided the order has not alread been dispatched. If dispatch has taken place, you will have to follow the returns procedure stated above.
  12. Where the delivery address is situated outside the Republic of South Africa, additional shipping and other charges may apply and it is your responsibility to clarify the full cost of shipment before the order is finalised and dispatched.
  13. The company accepts no responsibility for the loss of packages due to an inexact or inaccurate address having been supplied.
  14. It is your responsibility to ascertain what import, value added tax, sales tax or any similar or like charges might be imposed by the country in which the delivery address is situated, and the company is not responsible for payment of any such charges.

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